Giorgio Olivotti－佛山岭南天地马哥孛罗酒店总经理 – General Manager, Marco Polo Lingnan Tiandi, Foshan.
DB：在你看来，马哥孛罗酒店的核心文化是什么？What is the core of the hotel’s brand culture in your eyes?
“People-oriented” is the core of hotel’s brand culture because people is the determinant of building a star hotel. We not only care about our customers’ experiences of staying and dining in our hotel but also concern our employees’ growth and development.
DB：请问你在佛山岭南天地马哥孛罗酒店工作了多久？How long have you been with Marco Polo Lingnan Tiandi Foshan?
I started to work at Marco Polo Lingnan Tiandi Foshan in June of 2014. This is the third year I work here.
DB：能说出三个关于佛山岭南天地马哥孛罗酒店最吸引你的地方吗？Could you name the three things about Marco Polo Lingnan Tiandi Foshan that attract you most?
1.Unique exterior design. My first impression of the hotel was its architectural design combining Chinese and Western styles, as well as its harmonious blend with surrounding buildings. Every room has a private balcony with plenty natural light. And the Marco Polo Ballrooms, Ceremonial Hall, and Garden Suites all bring a refreshing experience to our customers.
2.Excellent F & B Catering services. The Chefs team tailors different delicacies for our guests. Our Chinese and Western dishes are popular with gourmets.
3.Hotel’s internal employees—staffs of various positions are passionate and patient to customers; Hotel’s external customers – customers’ ongoing supports and feedbacks push the hotel to develop continuously.
DB：佛山岭南天地马哥孛罗酒店目前接待的消费群有哪些？酒店打算如何扩大其消费群？ What kind of consumer groups does Marco Polo, Foshan often receive? What will the hotel do to expand its consumer group?
We often receive Chinese customers from mainland China, Hongkong, Macau and Taiwan, and overseas customers from the Middle East, Europe and the U.S. We expand our customer groups by following measures: Firstly, we should maintain hotel’s existing excellent service and guarantee good qualities of hotel’s facilities and foods. Secondly, we should broaden our new media channels and achieve more customer resources. Meanwhile, we should adapt to market changes and customers’ demands and constantly improve existing products, such as room packages, food specialties, customized conferences and unique weddings.
DB：佛山的历史文化底蕴深厚，是旅游出行的理想之选。酒店是如何帮助旅客探索这座城市呢？Foshan has a rich history, and it is for sure an ideal place for traveling. How does the hotel help travelers with their discovery journey in the city?
Marco Polo Lingnan Tiandi Foshan has a superior location. We are near the beautiful Lingnan Tiandi and close to the Ancient Temple. Taking this advantage, we launch out a series service, such as room packages with entrance ticket of Ancient Temple, showing the room card to enjoy discounts of shops in Lingnan Tiandi and so on. Meanwhile, we pay great attentions on staff training and information delivery so that our employees can introduce the famous places of interests of Foshan to our guests. What’s more, we put the most updated Foshan Travel Guides in the public areas which are accessible for the guests. We also sell packages along with Foshan’s important festivals and introduce the unique charms of such festivals in hotel’s monthly newsletters.