Alain Joyal – GOIP AULA 公司传播副总裁 – VP Corporate Communication, GOIP AULA, Hong Kong.
DB:请描述GOIP AULA的公司文化与价值。Describe the company culture and values of GOIP AULA.

创新是我们在GOIP的动力。IT行业正在变化和发展非常快,我们也是如此. 我们不断创新与最新的技术趋势,以满足客户不断变化的需求,包括新的潜在客户。服务是另一个关键。我们致力于提供优质服务,因为我们希望成为我们客户在行业中的首选。优秀的解决方案和服务是我们与其他公司的区别。因此,为客户和为企业创造价值。

Innovation is our driving force at GOIP. The IT industry is changing and evolving very fast, so are we. We keep ourselves constantly innovative with the latest technology trends to meet the changing demand of our clients, including the potential ones. Service is an important keyword. We are committed to being a premium service provider and we want to be our clients’ first choice in the industry. Excellent solutions and services are what distinguish us from other companies. Therefore, we create and deliver values to our customers and enhance their business.   

DBGOIP从小型规模的公司逐步发展成一个跨国公司企业,现已拥有香港、新加坡和中国大陆的分公司。在取得这重大的成就之前,GOIP遇到了什么困难?GOIP started as a small-size company. It has quickly evolved into a multinational company with offices in Hong Kong, Singapore, and China. So what difficulties have you encountered in order to make such an achievement?

有几个因素。首先,全球化是许多企业在快速演变时面临的主要困难之一。许多类似的公司正在扩大业务并且面临更多的竞争对手。这使我们不断想要更具竞争力,成为客户的首选,以便超出他们的期望。

第二,我们的另一个挑战是继续开发新产品且紧跟最新技术潮流。公司规模越大,可达到的客户越多。因此,我们需要继续开发新的多样化产品以满足不断变化的需求。当公司扩张时,您需要更有针对性地满足增加的需求。

第三,语言有时候也是一种障碍。例如,我们的客户来自亚洲和世界各地,所以不同的语言可能是一种障碍,特别是当IT人员不懂当地语言。但幸运的是,我们有可以说不同语言的人,所以现在已经成为我们的竞争优势之一。最后,我们的挑战是法律问题。不同的地区和国家有不同的法律法规,我们确保国内公司华科云动力科技有限公司拥有中国公信局资质包括互联网接入服务,虚拟专用服务,数据中心服务均符合法律规定要求。我们的产品都经过认证,许可并符合政府法规,以确保其合法性和有效性。

There are several factors. Firstly, globalization is one of the main difficulties that many businesses are facing when quickly evolving. Many companies alike are expanding their business and they have more competitors than ever. It makes you constantly want to be more competitive and to be the first choice for our clients and to exceed their expectations. Second, to keep developing new products and to keep up with the new technology is another challenge. The larger the company you expand, the more clients you will reach. Therefore, you need to keep developing new and diverse products to meet their changing demands. Thirdly, language could also be a problem. Our clients come from Asia and all over the world, so the language barrier is sometimes an issue when the IT does not speak either English or Chinese. But luckily, we have people who can speak different languages, and so this issue has now become our advantage. The last one is the law issues. Regions and countries have different laws and regulations. They change from time to time. We ensure sure that our company in China, CNCARE CYBER CLOUD Ltd., owns license by the Ministry of the industry and Information Technology for services such as Internet Service Provider (ISP), Virtual Private Network and Internet Data Centre. Our company is evolving with the law with all the legal aspects. Our products are all certified, licensed and conform with the government regulation and law to ensure their legality and validity.

DB:作为一家ICT公司的领跑者,GOIP是如何与时俱进,紧随新科技的潮流不断提升自己呢?As a leading ICT company, how does GOIP keep itself constantly innovative with the new technology trends?

现在技术正在迅速变化。员工培训和自我学习对于每个人来说都是至关重要的,让GOIP保持最新的技术发展趋势。我们很幸运有工程师通过不同的课程和培训不断地用新的知识和技术来更新自己。他们大多数来自不同层次的合格以及认证。我们客户的不同需求和业务需求遵循新的技术趋势,从而刺激我们不断创新。例如,我们常与国际学校合作并且一直在创新他们的计划和设施。他们需要一个更好的国际网络连接来帮助学生更广泛地与世界联系,所以我们需要推出一个更快的速的国际线路,并且更加可靠和稳定,以满足我们客户的需求。另一个例子,随着企业寻求为客户提供更好的服务,云市场将在2017年加快。因此,我们必须继续发展新技术,以跟随未来几年的趋势。据现场专家介绍,拥有庞大预算,数据中心和复杂应用的企业正在将云服务视为运行核心业务应用的可行之地。因此,我们的客户是GOIP创新的动力。

The technology nowadays is changing rapidly. Staff-training and self-learning are essential for everyone keeps GOIP up with the latest technology trends. We are very fortunate to have engineers that constantly keep upgrading themselves with new knowledge and techniques by taking various classes and training. Most of them are qualifiedly certified at different levels. Our clients’diverse demands and their business need to follow the new technology trends stimulate us to keep being innovative. As an example, we have worked along with some international schools which always innovate their programs and facilities. They need a better IT international circuit to help their students to connect wider with the world, so we need to launch an IT international circuit that speeds faster, works more reliably and stably in order to meet the demand of our clients. The other example, the cloud market will accelerate faster in 2017 as businesses seek to give a better service to their clients. As a result, we must keep developing new technology to follow the trend for the coming years.

DBGOIP不仅为客户提供IT解决方案,同时也有多元化的商务服务,这一服务的诞生是如何影响公司的整体策略呢?GOIP is not only an IT solution provider but also a business service provider. How does this influence the company’s overall strategy?

我认为IT解决方案和商业服务是手和手。无论如何,一致性是关键。我在行业中定义服务,作为我们的一位员工为我们的客户所做的工作。因此,这是一个将知识,技能或权力应用于不同情况的人。作 为 我 们 客 户 的 解决 方 案,我将产品,服务,包括提供积极业 务成果的解决方案,根据预期目标和结果进行了定义。在GOIP,我们的服务可以没有实体产品的交付,但是我们给予客人的技术服务却是极其专业的。在为客户确定正确的解决方案之前,我们必须了解他们的挑战并定制产品和服务来解决这些问题,评估结果,并持续证明我们为GOIP的客户提供了有效的解决方案。我很久以前就学到了一个规则,不要只卖一袋土豆。换句话说,这意味着,包装您的服务或解决方案,以便您可以像产品(有形)一样进行市场和展示。它为我们的销售团队提供了销售流程,并为客户提供了购买流程。

I think IT solutions and business services are linkable. Consistency is the key in any cases. I define service in our industry as work done by one of our employees for our clients. It is, therefore, someone who applies their knowledge, skill-set or power to different situations. As the solution for our clients, I define it as a combination of products, service, including the solution to deliver a positive business outcome in accordance with the expected goal and results. At GOIP, service can be delivered without products, such as delivering professional services to our clients or technical services. Prior to determining the right solution for our clients, we must understand their challenges and customize a product and service to address them. We also evaluate our results and lastly prove that we deliver an effective solution to GOIP’s clients. I learned a long time ago that there is a rule to follow, do not sell only a bag of potatoes. In other words, it means, packages your service or solution so that you can market and present it like you would have a product (tangible). It facilitates the sales process for our sales team and it enables a buying process for our clients.

DB:目前,中国拥有许多知名的IT业界公司,如百度和腾讯公司。你认为GOIPIT服务领域有什么优势能超越这些公司吗?Nowadays, there are many well-known IT service providers in China such as Baidu and Tencent. What are the competitive advantages of GOIP over other IT solution providers?

首先,我们在GOIP拥有自己的基础设施。虽然与百度和腾讯等大集团相比,我们是一家较小的公司,我们在大陆有六个数据中心,四个数据中心在香港,一个在台湾,新加坡和洛杉矶。这是我们拥有的优势之一。

其次,我们的重点是客户服务。关于一些大集团的客户服务,对消费者而言往往不满意率较低。但在我们公司,我们为我们的客户服务感到自豪,因为我们重视服务如产品般一样重视.

我们为每个客户端定制服务及其需求。此外,我们的产品的价格非常有竞争力。作为IT业务解决方案,我们可以灵活

7 COMMENTS

  1. Congratulations to the whole GOIP team. What they have achieved over the past years is amazing! Carry on the great work and I am looking forward to check out your new services!

  2. Thank you Tracy, JJ, Dennis and all the team at San Jiao Ling for the opportunity. I got many great feedback so far from the interview published with you guys.
    Thank you so much for the great experience.
    Alain Joyal

Comments are closed.